Terms of Service
Last Updated: May 29, 2025
1. Introduction
Welcome to TrustCasting and the TrustCast Method ("Company", "we", "our", "us"). These Terms and Conditions ("Terms", "Terms and Conditions") govern your use of our website located at trustcastmethod.com (the "Service") and the AI receptionist services we provide.
By accessing or using the Service, you agree to be bound by these Terms. If you disagree with any part of the terms, you may not access the Service.
2. A2P 10DLC Clarification
TrustCast Method maintains compliance with Application-to-Person (A2P) 10-Digit Long Code (10DLC) requirements for our own communications. The following terms clarify our position regarding A2P 10DLC:
2.1 Our A2P 10DLC Status
TrustCast Method maintains A2P 10DLC registration for our own business communications. We do NOT resell phone numbers or A2P 10DLC registration services. Our compliance with A2P 10DLC requirements applies solely to communications sent by TrustCast Method. Any messaging we send to you or on your behalf is done using our properly registered numbers
2.2 Client Responsibilities for Their Own Communications
If you integrate our AI receptionist service with your existing phone systems, you are solely responsible for ensuring your own compliance with A2P 10DLC requirements. We may provide guidance on the A2P 10DLC registration process as a courtesy, but we are not responsible for your registration or compliance. You acknowledge that to use your own phone numbers for business texting, you must separately register with the appropriate carriers and services
2.3 Definitions
Service: The TrustCast Method website and AI receptionist service.User, You: The individual accessing or using the Service, or the company, or other legal entity on behalf of which such individual is accessing or using the Service.Content: All information displayed, transmitted, or otherwise made available via our service. Ai Receptionist: Our virtual receptionist service that uses artificial intelligence to handle calls, book appointments, and interact with callers.
3. Use of Service
3.1 Service Description
TrustCast Method provides an AI receptionist service designed to handle incoming calls, book appointments, and interact with callers on behalf of businesses.
3.2 Account Requirements
To use certain features of our Service, you may be required to register for an account. You agree to provide accurate, current, and complete information during the registration process and to update such information to keep it accurate, current, and complete.
3.3 Service Limitations
While we strive to provide a reliable service, you acknowledge that:
Our AI receptionist is a technological solution and may not perfectly handle all situations. Call quality and response accuracy may be affected by factors beyond our control. The Service may experience occasional downtime for maintenance or due to technical issues
4. Payments and Billing
4.1 Fees
Fees for using our Service are posted on our website and may be changed at our discretion. Any changes to fees will be communicated to you in advance.
4.2 Billing Cycle
Payment for our Service is on a subscription basis. We will bill you in advance on a recurring and periodic basis (such as monthly or annually), depending on the subscription plan you select.
4.3 Refunds
Refund policies are outlined on our website. Generally, no refunds are available for partially used service periods.
5. Intellectual Property
5.1 Our Content
The Service and its original content, features, and functionality are and will remain the exclusive property of TrustCast Method and its licensors. The Service is protected by copyright, trademark, and other laws.
5.2 Your Content
Any data, information, or content you provide in connection with your use of the Service remains your property. However, you grant us a license to use this content for providing and improving the Service.
6. User Conduct
While using our Service, you agree not to:
Use the Service in any way that violates any applicable laws or regulations. Use the Service to transmit any material that is defamatory, offensive, or otherwise objectionable. Attempt to interfere with or disrupt the Service or servers or networks connected to the Service. Use the Service for any fraudulent purpose. Attempt to reverse engineer any portion of the Service. Use the Service to collect or harvest any personally identifiable information without proper consent. Misrepresent your affiliation with our company or our services
7. Limitation of Liability
To the maximum extent permitted by applicable law, in no event shall TrustCast Method, its affiliates, directors, employees, agents, partners, suppliers, or licensors be liable for any indirect, incidental, special, consequential, or punitive damages, including without limitation, loss of profits, data, use, goodwill, or other intangible losses, resulting from:
Your use or inability to use the Service. Any unauthorized access to or use of our servers and/or any personal information stored thereinAny interruption or cessation of transmission to or from the Service. Any bugs, viruses, or the like that may be transmitted to or through the Service
8. Disclaimer of Warranties
The Service is provided on an "AS IS" and "AS AVAILABLE" basis. Use of the Service is at your own risk. The Service is provided without warranties of any kind, whether express or implied, including, but not limited to, implied warranties of merchantability, fitness for a particular purpose, non-infringement, or course of performance.
9. Changes to Terms
We reserve the right to modify or replace these Terms at any time at our discretion. If a revision is material, we will provide at least 30 days' notice prior to any new terms taking effect. What constitutes a material change will be determined at our discretion.
10. Termination
We may terminate or suspend your access to our Service immediately, without prior notice or liability, for any reason whatsoever, including without limitation if you breach the Terms.
11. Governing Law
These Terms shall be governed and construed in accordance with the laws of King County, Washington State, United States, without regard to its conflict of law provisions.
12. Dispute Resolution
Any dispute arising out of or relating to these Terms, or the breach thereof, shall be settled by arbitration administered by the American Arbitration Association in accordance with its Commercial Arbitration Rules.
13. Communications
13.1 Our Communications to You
When you provide your contact information to us:
You consent to receive communications from TrustCast Method related to your account, service updates, and relevant information. You may opt out of promotional communications at any time. We will always respect your communication preferences
13.2 AI Receptionist Service
Our AI receptionist service is designed to provide a seamless and professional experience for your callers. As part of our service:
We train our AI system to handle calls according to best practices in professional communication. We provide support and guidance to help you get the most out of our service. We work with you to customize the AI receptionist's responses to suit your business needs. We offer assistance with technical setup and integration questions
If you have any questions about how our AI receptionist communicates with your callers, please contact our support team for assistance.
14. Entire Agreement
These Terms constitute the entire agreement between you and TrustCast Method regarding our Service, and supersede and replace any prior agreements we might have between us regarding the Service.
15. Contact Us
If you have any questions about these Terms, please contact us at:
Email: support@trustcastmethod.com
Phone: 1-425-200-5961
