Privacy Policy
Effective Date: May 12, 2025
1. Information We Collect
1.1 Personal Information
We collect information you provide directly to us, including:
Contact information (name, email address, phone number)
Business information (company name, business type, website)
Account credentials and preferences
Payment information (processed securely through third-party providers)
1.2 Call and Communication Data
To provide our AI receptionist service, we collect and process:
Call recordings and transcripts for training and quality purposes
Appointment booking details and customer interactions
Messages and communications processed through our AI system
Performance metrics and analytics related to service usage
1.3 Technical Information
We automatically collect certain technical information, including:
IP address and device information
Browser type and version
Usage data and service performance metrics
Cookies and similar tracking technologies
2. How We Use Your Information
We use the collected information to:
Provide the Service: Set up, configure, and operate your AI receptionist
Improve Our Service: Train and enhance AI models, analyze performance
Customer Support: Respond to inquiries, troubleshoot issues, and provide assistance
Communication: Send service updates, notifications, and relevant business communications
Business Operations: Process payments, maintain accounts, and ensure compliance
Security: Protect against fraud, unauthorized access, and other malicious activities
3. Data Sharing and Disclosure
We do not sell, rent, or trade your personal information. We may share information only in the following circumstances:
3.1 Service Providers
We work with trusted third-party providers who help us deliver our service:
AI and telephony infrastructure providers
Cloud storage and hosting services
Payment processors
Analytics and monitoring services
These providers are bound by confidentiality agreements and are only authorized to use your information for providing services to us.
3.2 Legal Requirements
We may disclose information when required by law, court order, or government regulation, or when we believe disclosure is necessary to:
Comply with legal obligations.
Protect our rights and property.
Prevent fraud or security breaches.
Protect the safety of our users or the public
4. Data Security
We implement reasonable administrative, technical, and physical safeguards to protect your information, including:
Encryption of data in transit and at rest.
Secure data centers with restricted access.
Regular security audits and monitoring.
Employee training on data protection
While we strive to protect your information, no security system is completely secure.
We cannot guarantee the absolute security of your data.
5. Data Retention
We retain your information for as long as necessary to:
Provide the services you've requested
Comply with legal obligations
Resolve disputes and enforce agreements
Improve our services
When we no longer need your information, we will securely delete or anonymize it.
6. Your Privacy Rights
Depending on your location, you may have certain rights regarding your personal information:
6.1 Access and Correction
You may request access to or correction of your personal information.
6.2 Data Portability
You may request a copy of your data in a portable format.
6.3 Deletion
You may request deletion of your personal information, subject to certain exceptions.
6.4 Communication Preferences
You may opt out of promotional communications while still receiving service-related messages. To exercise these rights, contact us at: support@trustcastmethod.com
7. Cookies and Tracking Technologies
We use cookies and similar technologies to:
Remember your preferences and settings
Analyze website usage and performance
Provide personalized experiences
Improve our services
You can control cookie settings through your browser preferences. Note that disabling certain cookies may affect service functionality.
8. International Data Transfers
Your information may be transferred to and processed in countries other than your country of residence. We ensure appropriate safeguards are in place when transferring data internationally.
9. Children's Privacy
Our Service is not directed to individuals under 13 years of age. We do not knowingly collect personal information from children under 13. If you become aware that a child has provided us with personal information, please contact us immediately.
10. California Privacy Rights
If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA), including:
The right to know what personal information we collect, use, and share
The right to delete personal information
The right to opt-out of the sale of personal information (we do not sell personal information)
The right to non-discrimination for exercising your privacy rights
11. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. When we make changes, we will:
Post the updated policy on this page
Update the "Last Updated" date
Notify you of material changes through email or service notifications
Your continued use of our Service after any changes indicates your acceptance of the updated policy.
12. Contact Us
If you have questions about this Privacy Policy or our privacy practices, please contact us: TrustCast Method: support@trustcastmethod.com
